We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Return Eligibility
You may request a return within 7 days of receiving your order if the product is defective or damaged upon delivery, the wrong product was delivered, or the product does not match the description on our website.

Returns Will Not Be Accepted If
The product has been used, installed, or assembled incorrectly. The damage was caused after delivery by the customer. The return request is made after 7 days of delivery. The product is returned without original packaging or accessories.

How to Request a Return
To initiate a return, contact us within 7 days of delivery at info@jadeedmachinerystore.com or WhatsApp +92 300 1622697. Please provide your order number, reason for return, and photos of the product or damage. Our team will review your request and respond within 2–3 business days.

Refund Process
Once your return is approved and the product is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued via the original payment method or as store credit, depending on the situation.

Warranty Claims
Many of our products come with a manufacturer’s warranty. If your product develops a fault after the 7-day return window, please contact us and we will assist you with the warranty claim process.

Non-Refundable Items
Custom orders, spare parts (once installed), and items sold on final sale are non-refundable unless they arrive damaged or defective.

Contact Us
Jadeed Machinery Store | info@jadeedmachinerystore.com | WhatsApp: +92 300 1622697